Bluesun Hotels & Resorts: Maximizing Success with mOperations

BLUE SUN HOTELS & RESORTS MAXIMIZING SUCCESS WITH MOPERATIONS About Sekom: Sekom provides design, engineering, consulting, construction, and maintenance of information systems. We rely on the world's leading technology to deliver complete solutions for information and communication systems, complex software solutions, and automation. About client: Bluesun Hotels & Resorts is a premier hospitality brand known for its luxurious accommodations and top-notch service. With a collection of properties in breathtaking Croatian destinations, each Blue Sun hotel offers an unforgettable experience tailored to each traveler.

Challenges: Blue Sun Hotels faced numerous hurdles in their quest for better operations. Manual scheduling processes, inefficiencies in housekeeping, and challenges in minibar monitoring slowed down productivity and profitability. Recognizing the need for a comprehensive solution, Blue Sun Hotels turned to mOperations. This innovative software offered a suite of features tailored to the hospitality industry's needs. Automated scheduling capabilities that help with the assignment of tasks, optimizing staff allocation, and reducing idle time. Solution: With automated scheduling, housekeeping procedures, and real-time minibar monitoring, mOperations offered a tailored solution to their operational challenges. We digitalized their internal audits, simplifying task management and providing valuable insights for continuous improvement. Real-time monitoring of housekeeping procedures is here to help management track progress and intervene promptly, ensuring timely room turnovers. Minibar monitoring was digitized, providing a higher paying rate and facilitating proactive replenishment, ultimately driving revenue growth. Additionally, internal digital audits should simplify task management and provide valuable data for continuous improvement efforts. What Changed? The implementation of mOperations brought remarkable results for Blue Sun Hotels. Increased revenue from minibars, coupled with a reduction in maintenance issues, bolstered profitability and financial performance. Improved housekeeping procedures led to significant time savings and increased productivity, allowing staff to focus on delivering exceptional guest experiences. Real-time room status reports empowered management with actionable insights, enabling informed decision-making and proactive intervention. Results Achieved: Increased revenue from minibars and a reduction in maintenance issues Housekeeping processes were optimized, resulting in significant time savings and increased productivity Real-time room status reports empowered management with actionable insights, leading to informed decision-making Enhanced guest satisfaction, evidenced by improved ratings on Booking.com Conclusion: Blue Sun Hotels' journey with mOperations shows the power of technology in the hospitality industry. By embracing innovation and improving operations, they have not only enhanced efficiency and productivity but also elevated the guest experience. As they continue to evolve and innovate, Blue Sun Hotels sets a great example of operational excellence in the hospitality industry.

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